Skip to content
WERC

Enterprise Software / Aviation Technology

CargoCrew OS

An integrated commercial and operational management platform developed for the air cargo industry, bringing customer relationship management, sales workflows, airline representation, operational processes and business intelligence into one connected environment.

Client
CargoCrew
Sector
Air cargo sales and representation
WERC role
Architecture, design and development

CargoCrew OS

Sample data

Sales pipeline

34 open opportunities · all offices

Qualified12

  • Forwarder A

    DXB → FRA

    4,200 kg · general cargo

  • Forwarder D

    AMS → NBO

    1,850 kg · pharma

Quotation sent8

  • Forwarder B

    SIN → DXB

    9,600 kg · e-commerce

  • Shipper C

    DXB → JNB

    2,300 kg · spare parts

Negotiation5

  • Forwarder F

    FRA → ORD

    12,400 kg · automotive

Won9

  • Forwarder E

    DXB → LHR

    3,100 kg · perishables

  • Forwarder A

    HKG → DXB

    6,750 kg · electronics

Illustrative interface with sample data. Select a module to explore.

The challenge

Air cargo sales runs on relationships and speed. Rate requests arrive by email and phone, quotations are prepared against changing capacity, and several carriers are represented across different markets. Spread over inboxes and spreadsheets, that work is hard to see, measure or hand over.

The platform

CargoCrew OS brings the commercial process into a single system. Sales teams work opportunities and quotations in one place, management sees pipeline and performance as it develops, and each office operates within its own permissions.

Platform modules

  • Enterprise CRM and sales management

    Accounts, contacts and activity history shared across offices, with ownership and follow-up tracked per opportunity.

  • Opportunity and quotation workflows

    From request to quotation to booking in one flow, with versions, validity dates and status visible to the whole team.

  • Airline and customer management

    Represented carriers, territories and stations modelled alongside the forwarders and shippers who buy the capacity.

  • Operational workflow automation

    Routine hand-offs, reminders and approvals handled by the system so that requests do not wait in an inbox.

  • Data analytics and business intelligence

    Reporting built on the transactional data, so figures reconcile with what the sales team sees day to day.

  • Role based access and permissions

    Visibility and actions scoped by role, office and carrier, appropriate for a multi-entity organisation.

  • Third party API integration

    An integration layer designed to exchange data with external systems and industry data sources.

  • Commercial performance dashboards

    Pipeline, conversion and tonnage by office, carrier and period for management review.

Engineering decisions

One data model

Customers, carriers, opportunities and quotations share a single model. Each module reads and writes the same records, so there is nothing to reconcile.

Modular by design

Modules are built on a common core for authentication, permissions and audit. New capability is added without touching what already works.

Structured for many offices

Entity, office and role are first-class concepts, so the platform accommodates new markets as configuration.

CargoCrew OS is a client project developed by WERC. CargoCrew is an independent company; names and figures in the interface preview are sample data.

Tell us what you need built.

Describe the process, the system or the idea. We will come back with questions, an honest view on feasibility and a proposed next step.

Start a projectinfo@werc.ae